Shipping Policy
Fast & Secure Delivery from Pureloom Rugs
We ensure safe packaging, reliable shipping, and smooth delivery worldwide.
Free Shipping
Free shipping available on every order.
Dispatch Time
Orders dispatched within 48 business hours.
Worldwide Delivery
International shipping available.
Trusted Carriers
DHL Express, FedEx, UPS & more.
Shipping & Delivery Information
Shipping Charges
We proudly offer FREE shipping on all orders placed through our website.
Order Processing & Delivery Time
We aim to dispatch all orders within 48 business hours after order confirmation.
International Orders: Usually delivered within 7–14 business days.
Delivery timelines may vary depending on product, customization requirements, and destination country.
Important Delivery Note
During peak sale periods, festive seasons, or high order volumes, delivery may experience delays of 7–14 additional business days.
Shipping Partners
We ship through trusted courier partners including DHL Express, FedEx, UPS, and other reputed logistics providers.
How to Check Estimated Delivery Date
Estimated delivery timelines are mentioned directly on each product page.
Order Confirmation
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Order Cancellation Policy
Orders can only be cancelled before shipment dispatch.
Refunds are processed within 48 business hours through the original payment method.
Custom orders cannot be cancelled once placed.
Email: shop@pureloomrugs.com
Duties, Taxes & Import Charges
Product prices do not include customs duties, VAT, or import taxes. These charges depend on your country regulations and are the customer’s responsibility.
Return & Refund Policy
Unused products may be returned within 30 days of delivery.
Please email shop@pureloomrugs.com with your order number, reason for return, and product images if applicable.
Color & Product Disclaimer
Since our rugs are handcrafted using natural fibers, slight variations in color, texture, and weaving may occur. These are natural characteristics and not defects.
Return Shipping Policy
Free return shipping is provided for damaged, defective, or wrong items.
Buyer-paid return shipping applies for change of mind or personal preference.
Custom Orders Policy
Custom-made rugs are non-returnable, non-refundable, and non-exchangeable.
Exchange Policy
Exchanges may be requested within 30 days of delivery by contacting shop@pureloomrugs.com.
Return Address
URBTECH TRADE CENTER, D-824, Block B, Sector 132, Noida, Uttar Pradesh 201304
Our Delivery Process
Order Placed
Secure order confirmation.
Packed & Shipped
Safely packed and dispatched.
Delivered Worldwide
Delivered to your doorstep.
Need Help With Your Order?
For shipping, returns, exchanges, or delivery related questions, our support team is here to help.
pureloominternationalllp@gmail.com