HASSLE-FREE RETURNS
Return &
Refund Policy
Shop confidently with easy returns, secure refunds, and dedicated customer support from Pureloom Rugs.
Request Return
Email us your order details.
Approval
We review and approve your request.
Ship Product
Return item safely.
Refund Processed
Refund within 48 business hours.
Our Policy Highlights
Return Eligibility
30 days return window. Product must be unused, unwashed, undamaged, and original packaging must be intact.
Free Return Shipping
Provided for damaged, defective, or wrong items.
Buyer Paid Return
Applies for change of mind, personal preference, or incorrect selection.
Exchange Policy
Eligible products can be exchanged within 30 days of delivery.
Custom Orders
Custom-made rugs are non-returnable, non-refundable, and non-cancellable.
Cancellation Policy
Orders can be cancelled only before shipment. Refunds are processed within 48 business hours.
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Return Shipping Address
Pureloom Rugs
URBTECH TRADE CENTER, D-824, Block B, Sector 132, Noida, Uttar Pradesh 201304
Need Help With a Return?
Our support team is here to assist you with returns, refunds, exchanges or cancellations.
shop@pureloomrugs.com
https://pureloomrugs.com